Written by Hansheng Li
Building an AI agent demo is easy. Building one that is reliable, scalable, secure, and production-ready is much harder. I recently watched Agentic AI System Design was HARD until I Learned these 6 Concepts and summarized six important concepts for designing production AI agents. Let's use a customer support agent as an example. Imagine a customer asking: "I never received my order. Please cancel it and refund me." The agent needs to understand the request, retrieve the order, check ref...